Our Guarantee - Company Policies

Our Satisfaction Guarantee

Your satisfaction and confidence when shopping 3DReactions®  is important to us.  Integrity and only the best service are what we are founded on and we make sure that you feel that in every step of the process. 

Payment Policy

We accept all major credit cards online or you can pay with PayPal.

Refund Policy

We want you to be happy with your purchase! If for any reason you are not satisfied with your purchase, please let us know.

If the product was damaged on arrival, send us a photo within 48 hours of receiving it. We will confirm the issue and remake it. For Crystals, you will be required to send the original crystal back to us to get a replacement. 

If you are not satisfied with your item(s), contact us within 14 days of receiving it. We will refund your order less a 25% customization fee and require the item(s) to be sent back to us within 30 days. We are unable to restock your item and therefore the customization fee covers a partial amount of the raw material incurred. 

If you have a change of mind, request a cancellation within 12 hours of purchase to receive a full refund. 

Shipping Policy

Shipping to all U.S. Destinations are free! So don’t worry, during the checkout process you will only see an option for FREE Shipping.  For our friends to the North in Canada we charge a flat $7.50 fee for shipping. We do not ship outside of the U.S and Canada, sorry rest of the world, we will get to you later:) 

Our Shipping date range based on product is generally as follows:

Product Type Shipping Type Delivery Range Charges
 Crystals FREE 7 – 10 Days FREE
 All Other Products FREE 3 – 5 Business DaysFREE
 Crystals Express 3 – 5 Days $25 + $2 per/pound 
 All Other Produts Express 1 – 3 Business Days $25 

2020 –  Holiday Shipping and USPS Notice

USPS Notice – We have been informed that the USPS currently has a 3 week backlog and many packages are being delayed. All of our free shipping utilizes the USPS so please be aware that shipping times could be 2-3 weeks if you utilize our free shipping. We apologize for any inconvience.

Holiday Shipping – We highly recommend that you select Express shipping if you purchase in the month of December for holiday gifts. We send Express packages either UPS or FEDEX using 2 to 3 day Ground.

Customer Reviews

If you are not sure about us check out our customer reviews here. For our valued customers if you love our products and services please leave us a google review here it will really help us to grow our business!